1. Scope
- The following terms and conditions, hereinafter General T&C, apply to all services provided by Special Limousine Services Nedyalkov e.U., hereinafter referred to as "SLSN", in particular for passenger transport with rental cars, road shows and tours with passenger cars.
The present T&C apply to future business relationships, even if they are not expressly agreed again. With the use of our services, our conditions are binding and accepted.
b) Deviations from the present terms and conditions are only effective if
2. Subject of the contract
The carriage of people with rental cars, excursions and any other services offered are subject matter of the contract within the meaning of these provisions.
3. Conclusion of contract
The offers of Special Limousine Services Nedyalkov e.U. are non-binding and may be subject to periodic changes.
Orders and offers addressed to SLSN require a written confirmation or declaration of acceptance on our part to be legally valid. Confirmations are regularly made immediately, at least within 24 hours of receipt. It is the customer's responsibility to provide us with the information that is necessary for the execution of the order completely and correctly. This includes, for example, the names of the passengers, pick-up location and time, and the type of service requested.
4. Changes to the services ordered, cancellations
- Changes to the services ordered from SLSN or cancellations of the same should be provided at least 24 hours before the due date, circumstances for which our customer bears responsibility, we shall charge to our customer for the costs incurred by Special Limousine Services Nedyalkov e.U.
b) Detailed information or cancellation periods apply to larger orders, which may be communicated separately with the order confirmation.
c) In the event of late cancellations or services not used, the agreed fee will be charged in full. A telephone or written receipt is possible daily between 6:00 a.m. and 10:00 p.m., a transmission outside of business hours only becomes effective towards SLSN at the beginning of business hours.
d) Minor changes or delays in performance, such as technical breakdowns or roadblocks in the provision of services by Special Limousine Services Nedyalkov e.U. do not invalidate the present contract. In the event that we are unable to provide the service due to an unforeseeable event of force majeure, SLSN has the right to withdraw from the contract.
e) Any possible claims due to non-contractual services provided by SLSN must be submitted to us in writing within 3 working days after the end of the order.
f) Amendments or ancillary agreements to the conditions mentioned here require a written confirmation of the same.
5. Prices
The prices of the services offered are itemized in the current price list and form the basis of the contract unless otherwise agreed.
Unless otherwise stated, special expenses, such as admission to museums on tours or other ancillary costs and cash expenses, insofar as these are made at the customer's request, are not included in the prices and will be charged separately if necessary.
6. Payments
Unless otherwise agreed, all claims for payment are due for payment upon invoicing. Credit card payment, a letter of credit agreement or settlement via a contractual hotel may be permitted under certain circumstances. Prepayments and cash payments are also accepted.
The company Special Limousine Services Nedyalkov e.U is entitled, for certain orders or if circumstances raise doubts about the creditworthiness of a contractual partner, to carry out a pre-authorization on a customer credit card after prior information or to demand another security deposit.
In the event of a delay in performance after the payment period has expired, SLSN is entitled to charge interest on the outstanding amount at the rate charged by commercial banks for open overdrafts.
7. Duties and Obligations
Our customers are obliged to independently comply with all applicable legal provisions and administrative regulations, in particular the provisions of the Road Traffic Act and the KFG in the currently valid version.
Furthermore, it is the responsibility of our customers to behave towards others in accordance with the requirements of safety and consideration when using our vehicles. A repeated breach of this obligation can lead to the termination of the journey or service with a valid claim for payment on the part of Special Limousine Services Nedyalkov e.U.
If underage children are to be transported, it is the responsibility of the customer to either provide the appropriate aids such as child seats, baby seats, booster seats, etc. himself or to order them from Special Limousine Services Nedyalkov e.U when placing the order. Otherwise, we are entitled to refuse the journey if the claim for payment is valid. In this context, reference is also made to the general obligation to wear seat belts in Austria as well as our own obligation to comply with legal regulations.
The instructions of the SLSN chauffeurs, especially with regard to safety issues, must be followed by the passengers in order to ensure smooth service provision.
In the unlikely event that SLSN employees cannot be found at the agreed time and place, we recommend calling us to clarify any circumstances immediately.
The person responsible is liable for damage to the vehicles, including third-party vehicles or other objects in connection with the services ordered. If this is not identical to the contractual partner, both are jointly and severally liable for the damage incurred. SLSN is entitled to request security if necessary. In the event of severe contamination by passengers, SLSN is entitled to demand an appropriate cleaning fee.
If items of luggage are transported as part of our services, it is the responsibility of the passenger or contractual partner to ensure that they are in good condition and complete when entering and exiting the vehicle. Any assumption of liability on the part of SLSN for pieces of luggage outside the vehicle is excluded.
8. Service Provider Liability
a) Liability for damage resulting from contractual claims is limited to such damage that was at least caused by gross negligence on the part of SLSN or a natural person attributable to SLSN.
b) Separate liability for objects brought in or transported is only assumed insofar as this is covered by SLSN's insurance cover against third-party insurers.
For the transport of special valuables, it is the responsibility of the customer to independently take out appropriate additional insurance. It is also the duty of the customer or traveler to comply with the relevant customs and entry regulations.
c) Despite all the precautions and planning that have been taken, SLSN cannot guarantee performance with regard to compliance with fixed times for scheduled trips, since external factors cannot always be taken into account in advance.
9. Limitation of Liability in Tort
Our tortious liability for damage to property that is not based on intent or gross negligence is limited to three times the travel or fare price. The maximum liability applies per customer and trip.
Statutory provisions of a mandatory nature restrict the scope of the General Terms and Conditions accordingly.
10. Jurisdiction
The exclusive place of jurisdiction for all legal questions arising directly or indirectly from the contractual relationship with SLSN is the competent Commercial Court of Vienna, even if the customer's place of jurisdiction is outside the EU or another member state of the EU.
11. Final Provisions, International Business Transactions
The present General Terms and Conditions apply until they are replaced by a revised version. Due to international customer relationships, there is also an English-language version, with the German-language version being agreed as binding in questions of the interpretation of these terms and conditions.